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Pros2House - Terms

Pros2House

Terms of Use and Service Policy

Last updated: April 21, 2025

1.    Acceptance of Terms

By creating your account on Pros2House, you fully agree to our Terms of Use and Privacy Policy. These terms exist to ensure the best experience and security for everyone. If you do not agree, you should choose not to use the platform.

2.    Platform Description

Pros2House connects Homeowners (people seeking services for their homes) with Pros (freelancers or companies offering these services).

Pros2House acts solely as a digital platform for promotion and contact intermediation, not participating in the execution, management, or payment of services contracted between parties, nor being responsible for them.

3.    Eligibility

To use Pros2House, all users must be at least 18 years old and have full legal capacity to enter into contracts.

Pros must provide truthful, complete, and updated information during registration and use of the platform, including, when applicable, licenses, certifications, or other qualifications required by local law.

Pros2House is not responsible for verifying or validating this information; it is up to Homeowners to conduct their own due diligence before hiring any service.

4.    User Responsibilities

•    Homeowners: Responsible for evaluating and selecting the appropriate Pro. Pros2House does not guarantee the quality, safety, or legality of services provided.

•    Pros: Must comply with local laws, deliver services as advertised, and maintain professional conduct.

5.    Payments and Fees

•    The use of Pros2House is completely free for Homeowners, who can search, consult, and contact Pros at no cost.

•    Pros are subject to a monthly subscription fee to keep their profiles active and visible.

Pros2House does not participate, intermediate, or guarantee any payment, negotiation, charge, or financial transaction between Homeowners and Pros regarding contracted services.

•    All financial agreements are the sole responsibility of the Homeowner and the Pro.

•    Pros2House is not responsible for defaults, charges, refunds, service quality, or disputes.

6.    User-Generated Content

Photos, descriptions, messages, and any other content posted by users are the sole responsibility of the person publishing them.

The following is strictly prohibited:

•    Offensive, illegal content or content that violates third-party rights.

•    Any type of sexual material, including insinuations, nudity, pornography, or adult content.

•    Discriminatory content, including but not limited to racism, xenophobia, homophobia, sexism, or any form of hate speech.

•    Threats, harassment, or incitement to violence.

Pros2House reserves the right to remove any content that violates these rules, and to suspend or terminate involved accounts without prior notice.

In cases of serious violations, especially involving sexual, discriminatory, or criminal content, Pros2House may report the incident to authorities and cooperate with law enforcement upon legal request.

7.    Limitation of Liability

Pros2House acts solely as a digital platform connecting Homeowners and Pros, not participating in the execution, management, or supervision of agreed services.

Pros2House is not responsible, under any circumstances, for:

•    The quality, safety, legality, punctuality, or non-performance of services by Pros.

•    Any material, moral damages, injuries, financial losses, or other damages arising directly or indirectly from the relationship between Homeowners and Pros.

•    Disputes, disagreements, or conflicts between users, including contractual, behavioral, or professional issues.

•    Any financial transaction, payment, charge, or negotiation, which are the sole responsibility of the Homeowner and Pro.

Pros2House does not guarantee the truthfulness of user-provided information, including professional qualifications, licenses, or experience.

By using the platform, you acknowledge and agree that any service engagement is at your own risk.

8.    Account Termination

Pros2House reserves the right to suspend, restrict, or terminate any user's access to the platform at any time if it identifies, at its sole discretion, a violation of these Terms of Use, the Privacy Policy, or any applicable law.

Account termination or suspension may occur without prior notice, especially in cases of:

•    Misuse of the platform.

•    Providing false or misleading information.

•    Posting prohibited content as defined above.

•    Fraudulent, abusive practices or those that endanger other users or the platform's integrity.

•    Failure to meet contractual obligations, including subscription defaults by Pros.

Pros2House may also terminate inactive accounts or upon user request.

In case of termination due to violations, the user will not be entitled to any compensation or refund.

9.    Changes to Terms

Pros2House reserves the right to modify, update, or change these Terms of Use and Privacy Policy at any time, at its sole discretion, to reflect legal, operational, or business changes.

Whenever relevant changes occur, Pros2House may:

•    Notify users via the platform, and/or

•    Request express acceptance of the new terms before continuing use.

If the user does not agree, they must immediately stop using the platform and may request account deletion.

10.    Privacy Policy (Summary)

Pros2House collects and processes personal data strictly necessary for platform operation, including:

•    Name, phone number, location, images, and communications exchanged between users.

All messages sent through the platform are end-to-end encrypted, ensuring confidentiality and protection against unauthorized interception.

However, absolute security cannot be guaranteed in cases of force majeure, such as unforeseen technical failures, hacker attacks, or other external cyber threats.

Pros2House commits to making every reasonable effort, using appropriate practices and technologies to protect user data and prevent unauthorized access.

Messages are used exclusively to facilitate communication between Homeowners and Pros, allowing prior analysis of service details. No message is used for commercial purposes, advertising, or any purpose not stated in these Terms.

Messages are securely stored, but Pros2House does not commit to keeping backups for more than 21 days. After this period, older messages may be automatically deleted.

In cases such as app reinstallation, device change, or data cleaning, conversations older than 21 days may no longer be available.

We recommend important information be recorded by the parties.

When users choose different languages, Pros2House offers an AI-powered automatic translation feature as a courtesy. However, Pros2House is not responsible for errors, inaccuracies, or misinterpretations from these translations.

Pros2House does not sell, rent, or share personal data with third parties nor use it for purposes beyond those stated here.

Users may, at any time:

•    Request account and data deletion via the Support menu.

•    Delete personal images directly through the app.

Some data may be retained for a limited period to comply with legal obligations or fraud prevention.

For detailed information, consult the full Privacy Policy available in the app or on our official website.

11.    Contact

📧 [email protected]

🌐 www.pros2house.com